Privacy Policy

REAL ESTATE LONDON & UK LTD (“we”, “us” or “our”) is committed to protecting the privacy of individuals who visit our website and contact us about our services. This Privacy Policy explains what personal data we collect, how we use it, on what legal basis, and the rights you have in relation to that data.

This Policy applies to personal data processed in connection with this website and our real estate services. It does not apply to third-party websites that may be linked from this site.

1. Who we are (data controller)

The data controller responsible for your personal data is:

• REAL ESTATE LONDON & UK LTD
• Registered office: 19-21 Queensborough Terrace, Flat 17, London, England, W2 3SS, United Kingdom
• Company number: 14063864
• Email: olga@casasruralesgarcia.com

For any privacy-related question, including the exercise of your rights, please contact us using the details above.

2. The personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identification and contact data — full name, email address, telephone number and, where relevant, postal address.
• Enquiry data — the content of any message you send us, including details of the property or service you are interested in.
• Service data — information necessary to deliver our services (for example, copies of identification documents where required by law, transaction details, tenancy or management records).
• Technical data — IP address, browser type, device information and basic interaction data, used solely for website security, anti-spam protection and the technical operation of the website.

We do not knowingly collect personal data from children. We do not process special category data through this website.

3. Legal basis for processing

We process personal data under the following legal bases set out in the UK GDPR:

• Consent (Article 6(1)(a)) — when you submit an enquiry through our contact form and tick the consent box, allowing us to contact you regarding your enquiry.
• Contract (Article 6(1)(b)) — when processing is necessary to take steps at your request before entering a contract, or to perform a contract for our services.
• Legal obligation (Article 6(1)(c)) — to comply with applicable UK laws and regulations, including anti-money-laundering obligations and tax and accounting requirements.
• Legitimate interests (Article 6(1)(f)) — for the secure operation of our website (including anti-spam measures), responding to general business correspondence, and maintaining records of our activities. We balance these interests against your rights and freedoms.

4. How we use your data

• To respond to your enquiry and provide information you request.
• To provide and administer the real estate services you instruct us to perform.
• To comply with UK legal and regulatory obligations.
• To protect our website and our clients against fraud, abuse and security threats.
• To keep appropriate business and accounting records.

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you. We do not sell your personal data to third parties.

5. Cookies and analytics

This website uses only essential cookies necessary for its operation and security, together with optional preference cookies that store your cookie consent choice. We do not use third-party advertising trackers on this website. For more details, please see our Cookie Policy.

If we add analytics or other non-essential tools in the future, we will update this Policy and our Cookie Policy and request your prior consent as required by the Privacy and Electronic Communications Regulations (PECR).

6. Disclosure of your data

We may share personal data with the following categories of recipients, only to the extent necessary and under appropriate safeguards:

• Trusted service providers acting on our behalf (for example, hosting providers, email providers and IT support), bound by contractual confidentiality obligations.
• Professional advisors, including solicitors, accountants and auditors, where required.
• Public authorities, regulators or law enforcement, where we are legally required to disclose information.

We will not transfer your personal data outside the United Kingdom unless we are satisfied that appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) are in place.

7. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Typical retention periods are:

• Website enquiries that do not lead to an engagement: up to 24 months from your last contact with us.
• Client records relating to a completed engagement: up to 7 years after the end of the engagement, in line with UK accounting and anti-money-laundering requirements.
• Technical and security logs: typically up to 12 months.

8. How we protect your data

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include access controls, encrypted connections (HTTPS), secure hosting and a documented approach to security incidents.

9. Your rights under UK GDPR

You have the following rights in relation to your personal data:

• Right of access to your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure of your data in certain circumstances.
• Right to restriction of processing in certain circumstances.
• Right to data portability where applicable.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at olga@casasruralesgarcia.com. We will respond within the time limits set by applicable law.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) — the UK’s data protection regulator — via ico.org.uk.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Material changes will be notified by an appropriate means.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at olga@casasruralesgarcia.com, or by post at our registered office: 19-21 Queensborough Terrace, Flat 17, London, England, W2 3SS, United Kingdom.